Legal

Privacy Policy

Last updated: 22 July 2026

This Privacy Policy describes how VueStream (“VueStream”, “we”, “us”) collects, uses and protects information when you use the VueStream applications and the Web Player (together, the “Service”). By using the Service you agree to the practices described here.

1. Information we collect

Account information

When you create a free VueStream account we collect your email address, an encrypted password hash, and the profiles you create (for example, a display name for each member of your household). This lets you sign in and sync across devices.

Your playlists and provider credentials

To play your media, you supply your own source: an Xtream Codes login (username, password and server URL) or an M3U / M3U8 playlist URL, and optionally an XMLTV guide URL. If you enable sync, this configuration is stored so it can follow you to your other devices.

• On your device, credentials and tokens are held in the platform secure store (Apple Keychain / Android Keystore).
• In the cloud sync service, provider credentials are encrypted at rest using AES-256-GCM and are accessible only behind token-based authentication tied to your account.
• We never sell, broker, share or inspect the content of your playlists or the streams they point to.

Sync and app data

If you enable sync, we store your favorites, continue-watching / watch-history markers and app settings so they stay consistent across devices. This data is linked to your account and profiles.

Diagnostic data

We may collect limited, non-advertising technical data such as app version, device type, operating system and crash logs to keep the Service stable. We do not use this data to build advertising profiles.

2. What we do not do

• We do not show ads and do not run advertising trackers. Any ad-related code path in the app is intentionally disabled.
• We do not sell or rent your personal information to third parties.
• We do not provide, host, index or resell TV channels, films, streams or any other media.
• We do not place personal or sensitive data in URLs or query strings.

3. How we use information

• To create and secure your account and profiles.
• To sync your playlists, favorites, history and settings across your devices.
• To provide support when you contact us.
• To maintain, debug and improve the reliability of the Service.

4. Legal basis and retention

We process your data to perform the service you request (running your account and sync) and to pursue our legitimate interest in keeping the Service secure and reliable. We retain account and sync data for as long as your account is active. When you delete your account, we delete or irreversibly anonymize the associated data within a reasonable period, except where we must retain limited records to comply with law.

5. Sharing with service providers

We use a small number of infrastructure providers (for example, cloud hosting and database services) to operate the sync service on our behalf. They may process data only as needed to provide those services and are bound by confidentiality and security obligations. Your playlists and credentials remain encrypted at rest throughout.

6. Security

We use encryption in transit (HTTPS/TLS), encryption at rest for sensitive fields (AES-256-GCM), token-based authentication and least-privilege access controls. No method of transmission or storage is perfectly secure, but we work to protect your data and to limit what we collect in the first place.

7. Children

The Service is not directed to children under 13 (or the minimum age of digital consent in your country), and we do not knowingly collect their personal information. An optional parental-lock PIN is available in the app.

8. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. You can manage your profiles and playlists in the app, and you can request account deletion or exercise any of these rights by emailing support@vuestreamplayer.com.

9. International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by an in-app notice.

11. Contact

Questions about this policy or your data? Email support@vuestreamplayer.com.

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